What We Offer

Operation

✎Design easy strategies to implement daily operations and improve customers interaction. ✎Develop performance indicators to monitor and improve service quality.

Consultation

✎Improving the methodology and work mechanism by analyzing risks and proposing appropriate solutions to manage them.

✎Develop appropriate strategies for customer experience to achieve long-term goals to ensure continuity based on the entity’s vision and strategies.

✎Build an appropriate operating model based on the entity’s operating mechanism.

✎Building digital transformation mechanisms in customer experience.

✎Identify appropriate strategies for employees to improve performance and develop employee skills.

✎Designing the appropriate job structure and writing the appropriate job description for each position Recruiting and appointing the appropriate candidates Supervising change management and supporting entities to achieve harmony and adapt to changes.